Client Satisfaction Survey

Please complete the survey so we can better assist you, thank you.


What was your reason for contacting the Embassy?

How did you conatact the Embassy? Telephone E-mail Fax Other (Explain)

Check the category that best describes you Individual Visa or Tour Company Official Business (Organizations or institutions) Other (Explain)
How do you rate the following statements:
The amount of time spent waiting for service was reasonable Strongly Agree Agree Undecided Disagree Strongly Disagree

The Embassy staff was courteous Strongly Agree Agree Undecided Disagree Strongly Disagree

The Embassy staff was Knowledgeable Striongly Agree Agree Undecided Disagree Strongly Disagree

Was your issue resolved by the staff member you spoke to initially or were you transferred to another staff member? Resolved on initial contact Transferred to another staff member Problem was not resolved

If you aasked for a supervisor, was he/she made available to you? Available Immediately Available after a lengthy argument Not available

Overall how would you rate the quality of service you recieved from the Embassy? Excellent Very Good Good Poor Very Poor

Do you have any suggestions regarding our services?

Name First / Last

Address
Location Country
Telephone
E-mail

"Please complete the survey so we can better assist you, thank you"